462 Symposium 2020
Videos and Presentations
Every year, the Tyler Technologies Federal Division invites the federal EEO community to discuss the latest issues in their industry, including changes to the annual Form 462 Report. The 18th Annual 462 Symposium was held virtually on September 2-3, 2020. The sessions below are recorded from the symposium.
"For 18 years, we continue to bring our valued clients a lineup of experts to address trending EEO topics to ensure ongoing success."
Welcome to Tyler
SPEAKER: Lynn Moore, Jr. President & CEO, Tyler Technologies
Tyler Technologies acquired MicroPact in 2019. In 2020, we welcomed Tyler President & CEO Lynn Moore, Jr. to the 462 Symposium for the first time. In his remarks to open our session, he discusses why MicroPact was a strategic acquisition for Tyler and how our combined strengths enable us to better serve our clients. Learn more about Tyler’s vision for Connected Communities, and how federal agencies fit into that vision.
2020 EEO and 462 Reporting Updates
SPEAKER: Dale Bird, Tyler Technologies
This session will provide an overview of changes and points of emphasis that you need to be aware of for this year’s 462 reporting season. Dale also includes an update on ETK EEO, the evolution of ICOMPLAINTS, highlighting key features and new implementations.
Understanding the Climate for Sexual Gender Minority (SGM) Workers
SPEAKERS: Bali White & Kimberly Kirkpatrick, National Institutes of Health
Sexual Gender Minority (SGM) workers face unique challenges of inequity in the workplace. This session discusses the EEO protections available to SGM workers as well as the recent Supreme Court ruling, Bostock v. Clayton County, GA, and the impact that will have on SGM Workers.
EEO eFiling Excellence at the US Postal Service
SPEAKERS: Marissa Haley & Randy Laib, U.S. Postal Service
The United States Postal Service (USPS) was using an inefficient paper-based system to process EEO complaints. The system required multiple steps, had lengthy turnaround times and was costly to run. This session discusses how the USPS was able to move 90% of their EEO complaints online, reduce turnaround times, and recognize dramatic savings for the agency.
COVID-19 and Remote Work's Impact on EEO
SPEAKERS: Raymond F. Campbell, Defense Counterintelligence and Security Agency, Willisa Donald, Defense Threat Reduction Agency, Llauryn Iglehart, U.S. Department of Commerce
In this session, panelists share examples of how their organizations are adapting to the current environment and are preparing for what may come next. They also explore strategies to help organizations and EEO practitioners remain nimble, positive, and responsive to the needs of communities they serve.
Offers & Pitfalls in EEO ADR Processing
SPEAKERS: Victor Voloshin, Equal Employment Opportunity Commission (EEOC)
The language and policies associated with the processing of EEO complaints are complex and precise. When should you “inquire” regarding interest versus “offering” ADR? How should ADR cases that are between 90 and 105 days be managed? How do Responsible Management Officials and Settlement Officials differently impact case processing?
In this session, Victor Voloshin, Chief Mediation Officer at the EEOC, answers those and many other questions. He explores the current language and policies associated with EEO ADR, and how they should be applied. Tyler’s Dale Bird is also present to clarify how these factors should be accounted for in ICOMPLAINTS and ETK EEO.
Staying Cyber Aware in the Office and at Home
SPEAKERS: Max Green, Tyler Technologies
Employees are an important first line of defense against a cyberattack. Unfortunately, we can also be the weakest link. Social engineers are very adept at tricking people to get what they want. Whether trying to acquire sensitive information or gain access to a restricted area, they prey on their victims by building trust. This session educates you about the threat that social engineering poses to you and your organization.
