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Increase Resident Engagement and Free Up Staff’s Time with 311 Solutions

Enterprise Service Requests is a web-based solution that effectively manages non-emergency inquiries, complaints, business compliance issues, and service requests. From potholes, broken streetlights, and barking dogs, residents often don’t know which department to call. Their guesswork can cause more work for employees. Furthermore, integrated with data from your Tyler solutions, My Civic is an easy-to-use mobile app built to increase civic engagement by giving residents the power to report issues, ask questions, and monitor resolutions 24/7/365. It enables residents to submit incidents and report code enforcement violations and business compliance issues anytime, anywhere, through a mobile app. Real-time status and resolution updates keep residents informed and reduce office phone calls.