While the way your local government operates is likely changing as COVID-19 (the "coronavirus") continues to impact communities across the globe, we understand that serving your citizens remains the top priority.
To ensure that your local government is well equipped to engage citizens and conduct business through the challenges of social distancing, we want to make you aware of the services and online resources available to support your staff and customers.
As your community partner, we’re in this together. If you’d like to start using these resources, or want to learn about more ways we can help, please reach out to us.
We're in this together.
Stay Connected with Your Support Team & Your Peers
Your Tyler support team is standing by, ready to assist. In addition to live support, you can get online access to documentation, training, and incident reporting. Plus, with Tyler Community, you can connect with your peers and learn how they're managing business.
Engage Your Community Online
Maintain effective communication — without the office visit — through Enterprise Permitting & Licensing's Civic Access online portal. Residents and contractors can search for an address or parcel, apply for a permit, request an inspection, pay invoices, and more 24/7/365.
Manage Plan Reviews in a Web-Based Environment
Manage your plan review and approval process within a paperless, browser-based environment, allowing stakeholders to collaborate virtually in real time.
Rely on a Strong, Secure Cloud Solution
Let us worry about protecting your data. In addition to reducing risk, Tyler's cloud solutions can help you upgrade faster, get immediate access to new features and enhancements, and keep your organization on pace with today’s rapidly changing landscape.
Put Information at Citizens' Fingertips
Share crucial information, resources and services with residents and business owners in real time through a customizable, easy-to-deploy mobile app.Explore My Civic
Connect Citizens with Local Government Virtually
Use Enterprise Service Request Access web-based solution to manage and organize citizens' non-emergency inquiries, complaints, and service requests to ensure issues are routed properly and resolved quickly.Explore Enterprise Service Request Access
There for You, So You Can Be There for Them
Don't forget you can access documentation, online training, log an online support incident or talk to your peers in Tyler Community about how they're serving their customers during this time.Enterprise Permitting & Licensing Support
Lean on Your Peers
At a recent Enterprise Permitting & Licensing User Group Meeting, local governments like yours shared how they're serving citizens through COVID-19. Listen to the recording to learn how your peers are managing day-to-day operations by moving much of their business online with Civic Access. (Note: You will need to log in to Community to listen.)Get the recording