Services to Support Your Community
As your trusted partner, we wanted to make you aware of a number of ways Tyler Technologies and your ERP Pro, Powered by Incode product can help meet your ongoing business needs, ensure uninterrupted service to your citizens, and support your organization during this unprecedented and challenging time.
As the landscape of your day-to-day continues to change in light of COVID-19 (the "coronavirus"), we understand your responsibility to your community and its citizens continues despite potential office closures, limited hours, and reduced staff. We hope these resources will enable business continuity, provide additional payment options, and allow you to continuously deliver relevant and timely information to your community members over the coming weeks.
For information about how you can begin utilizing these resources, please contact the ERP Pro Online Services team.
Encourage Residents to Pay Online
Promote online payments by adding a link to your organization's website, sharing on social media, sending bill inserts, posting flyers, and more.
Notify Customers of Upcoming & Past Due Payments
Leverage your existing ERP Pro account information to create and send customized messages via phone and text.
Enable Phone Payments
Give customers the ability to check the status of their account and make a payment by phone 24/7/365 through a dedicated phone number.
Put Information at Your Community's Fingertips
Deliver up-to-date information and communicate in real-time with your community through a customizable, easy-to-deploy mobile app. My Civic is a cloud solution that can be set up and managed remotely.
Tyler's Coronavirus (COVID-19) Response
Get the most up-to-date information on Tyler Technologies' health and safety precautions.
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Client Support
Get access to documentation, live support, online training, and Online Support Incidents where you can enter and track support tickets via the web. Plus, Tyler Community, our user-driven software support community is available 24/7/365.
Explore Client Support
Incode Webinar Series
To empower local governments and help them envision tomorrow, Tyler is hosting a 2020 webinar series designed exclusively for ERP Pro clients.
