During this unprecedented time, telecommunicators and first responders are tasked with handling the every-day calls for service and sending appropriate responses while also dealing with an influx of calls pertaining to the effects of the global pandemic.

To continuously provide an effective level of coverage for their communities for all emergencies, many agencies are utilizing specific call type functionality in New World Enterprise Computer Aided Dispatch (CAD).

Each agency can create a call type to suit their needs and workflow. To deal with flu outbreaks or other medical events in the past, many dispatch centers created specific call types for communicable diseases.

This enables telecommunicators to attach a response plan that fits the call type, which is then applied globally and ensures that when a call for services comes in fitting the description of the call type, the appropriate response is sent automatically.

With this capability, first responders can take necessary measures to prevent unnecessary exposure. Utilizing call types also helps track how many calls are related to COVID-19 and provide insight into how the pandemic is impacting 911 centers and communities.

In addition to creating specific call types relating to COVID-19, telecommunicators can also:

• Implement customized questionnaires to obtain patient and situation information
• Add a label to the call entry window to remind call takers of specific actions to take based on the call type
• Customize response plans and modes of operation to direct non-life-threatening CAD calls to specific CAD positions
• Mimic special response instructions already in place that require notifying the health department
• Hyperlink relevant documentation with COVID-19 information into the narrative for first responders to access

All this functionality allows for preventing unnecessary exposure, tracking COVID-19 incidences within the community, and sending the best response to those in need.

Questions about any of these tips? Let's chat in Tyler Community. 

Second One Column/Text module. You can place anything in here: embed videos, images, forms, etc.Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Aenean lacinia bibendum nulla sed consectetur. Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Aenean lacinia bibendum nulla sed consectetur. Vivamus sagittis lacus vel augue laoreet rutrum faucibus dolor auctor.