Purpose-Built for How Your Department Operates
Prevention & Preparedness
Prevention: Reduce Risk, Strengthen Compliance, and Keep Communities Safer Before the Call
Take a proactive approach to fire and life safety by preventing incidents before they occur and equipping crews with the information they need to respond effectively.
- Pre-Planning: Deliver detailed pre-incident plans with building layouts, hazards, and hydrant locations.
- Properties & Inspections: Centralize property data and inspections.
- Permitting: Digitize permitting to simplify issuance, tracking, and oversight.
Preparedness: Keep Crews Ready, Compliant, and Equipped to Respond
Streamline day-to-day operations to keep personnel, equipment, and resources ready — reducing downtime and allowing crews to focus on protecting life and property.
- Training & Certifications: Track training, certifications, and documentation in one place.
- Apparatus, Station & Equipment Checks: Automate routine checks and track issues to improve reliability and speed repairs.
- Inventory Management: Monitor inventory, control costs, and manage replacement schedules.
- Maintenance Tracking: Digitize maintenance workflows and ensure timely servicing.
- Hydrant Management: Manage inspections, flow testing, and maintenance to ensure readiness.
- Fuel Tracking: Track fuel usage across vehicles to simplify reporting.
Dispatch & Response
Dispatch: Send the Right Resources with Speed and Precision
Ensure every call is handled with accuracy and efficiency by equipping telecommunicators with real-time data, clear visibility, and intelligent decision support.
- Enterprise CAD : Deliver real-time access to incident, location, and personnel data with advanced mapping to support fast, informed dispatch decisions.
- Response Planning: Use configurable, department-defined response plans to standardize workflows and ensure the most appropriate resources are deployed every time.
- Situational Awareness: Maintain full visibility from call intake through resource deployment to improve coordination and reduce response times.
- Unit Identification (AVL): Leverage real-time unit location data to quickly identify and dispatch the closest and most suitable resources.
Response: Keep Crews Connected, Informed, and Ready in the Field
Equip responders with continuous access to critical information and communication tools so they can act quickly, safely, and with confidence from en route through resolution.
- Crew Mobile & Mobile App: Provide real-time access to CAD data, call details, and incident updates on any device — both in-vehicle and on mobile.
- Navigation & Pre-Planning Access: Deliver turn-by-turn directions, hydrant locations, and pre-incident plans to improve readiness before arrival.
- Real-Time Communication: Enable secure messaging and hands-free communication to keep crews and command staff aligned.
- Unit Tracking & Coordination: View real-time unit locations and activity to enhance situational awareness, safety, and coordinated response efforts.
Reporting & Administration
Reporting: Turn Data Into Actionable Insight, Ensure Compliance, and Improve Outcomes
Simplify documentation while capturing accurate, complete data that supports compliance, strengthens decision-making, and drives continuous improvement across operations.
- Incident Reporting & Analytics: Complete reports faster with integrated tools and leverage built-in analytics and customizable reports to identify trends and support data-driven decisions.
- NERIS & NFIRS Reporting: Streamline incident reporting and stay compliant with evolving federal standards, with built-in support for a seamless transition to NERIS.
- NEMSIS 3.5 ePCR: Capture and share patient care data with a fully compliant ePCR solution that integrates directly into incident reports.
- Investigations: Document NFPA-compliant investigations with built-in forms and connected data to reduce duplication and improve accuracy.
- Exposure Tracking: Record and monitor exposure incidents to support responder health, improve reporting accuracy, and maintain compliance.
Administration: Simplify Operations and Reduce Administrative Burden
Centralize and streamline administrative processes to improve accuracy, reduce manual work, and keep departments running efficiently.
- Billing Integration: Automate claims processing, reduce errors, and accelerate reimbursements with integrated billing workflows.
- LOSAP Management: Track eligibility, automate service credit calculations, and simplify reporting for Length of Service Award Programs.
NERIS Compliance
Tyler For NERIS: Simplify Reporting and Improve Data Quality
Streamline the entire reporting process with connected, intelligent tools that reduce manual effort, improve accuracy, and deliver higher-quality data without slowing crews down.
- Direct NERIS Submission (API): Send data directly to NERIS to eliminate manual steps, reduce rework, and avoid submission delays.
- Unified Reporting: Capture NERIS and NEMSIS data in one system to eliminate duplicate entry and streamline workflows.
- Structured Data Capture: Improve consistency and completeness of reports without adding complexity or additional time.
- Built-In Validation & Quality Checks: Identify and correct errors before submission to reduce rejections and improve data accuracy.
- Standardized Workflows: Complete reports faster and more consistently across stations, crews, and shifts.
- Field-Ready Access: Use cloud-based tools with mobile and offline capabilities to complete reports anywhere.
Beyond Compliance: Turning Reporting into an Operational Advantage
Leverage connected data and automation to improve efficiency, reduce administrative burden, and generate insights that support better decision-making.
- Integrated Data Across Modules: Automatically carry data from ePCR, investigations, and other modules into NERIS reports to reduce duplication and save time.
- CAD Data Integration: Import incident data from multiple CAD systems to accelerate report completion and improve accuracy.
- AI-Driven Narratives & Reporting: Generate narratives and surface insights using intelligent field recognition and advanced analytics.
- Exposure Tracking Automation: Automatically capture and report exposure data based on unit rosters to support responder safety.
- Custom Fields & Flexibility: Extend beyond NERIS requirements with configurable department-level data fields.
- Third-Party Integrations: Connect to billing and cost recovery systems to streamline reimbursement processes.
- Historical Data & Analytics: Use complete, accurate data to support reporting, audits, budgeting, and performance analysis.
State Portal: Turn Statewide Data Into Actionable Insight
Centralized, statewide view of fire and EMS activity — transforming agency data into actionable intelligence while simplifying NERIS oversight and coordination.
- Monitor activity across jurisdictions: Analyze incidents by county, municipality, or custom regions to identify trends and close reporting gaps.
- Gain real-time incident visibility: Use interactive dashboards and mapping to make informed decisions with up-to-date data.
- Track personnel activity and community impact: Improve accountability and outcomes with clear visibility into responder activity and trends.
- Strengthen statewide communication: Share updates and coordinate directly with agencies to support response readiness and collaboration.
- Generate advanced aggregate reporting: Produce statewide reports aligned to NERIS data structures for compliance, planning, and funding justification.
Solving Everyday Operational Challenges
Reduce Reporting Backlog
Minimize manual entry and speed report completion with automated incident report and real-time, integrated data capture.
Improve Responder Visibility
Enhance situational awareness in the field with real-time location, incident data, and unit status through CAD and mobile tools.
Streamline Inspections
Simplify processes and reduce administrative effort by centralizing inspections, permits, and compliance workflows into a single system.
Connect Dispatch and Operations
Ensure consistent real-time information flow with seamlessly links dispatch (CAD) with mobile responder tools.
Eliminate Duplicate Data Entry
Eliminate redundant data entry by enabling a single source of truth that seamlessly flows across modules, systems, and workflows.
When Every Second Counts, Performance Is Everything.
Fire and EMS agencies are under more pressure than ever — rising call volumes, evolving compliance requirements, and higher expectations for speed, accuracy, and accountability. Disconnected systems and manual processes can no longer keep pace with what’s required.
In critical moments, your team depends on fast access to accurate information, seamless coordination, and systems that work without hesitation. Any delay, gap, or extra step can impact response times, crew safety, and outcomes in the field.
Your operations need to move as quickly as your crews do. That means eliminating friction, connecting workflows, and ensuring the right information is always within reach — from the first call to final reporting. Operate with the speed, clarity, and confidence to respond effectively at every stage of the incident lifecycle.
Respond faster. Work smarter. Stay ready for what’s next.
What is the Deal With Fire & EMS Technology?
As fire and EMS technology rapidly evolves, agencies are looking for smarter, more connected ways to manage every stage of a call. With insights from industry and field expertise, Tyler Technologies is helping unify systems, reduce complexity, and equip first responders with the data and tools they need to act quickly, plan effectively, and improve outcomes across their communities.
Keep Fire Crews Healthier Utilizing Technology
Firefighters face serious physical, mental, and long-term health risks, including injury, toxic exposure, cancer, and higher rates of PTSD and depression. Advances in tools like pre-plan systems, mental health apps, and exposure tracking are helping improve safety, readiness, and overall well-being while supporting stronger outcomes across crews.
Firefighting Over the Decades: Medical vs. Fire Calls
Firefighters are responding to more medical emergencies than fires, with EMS calls rising due to aging populations and greater healthcare needs. This shift brings challenges like resource strain and training gaps, while also offering benefits including faster response times, stronger teamwork, and expanded roles in community care.
Why Proper Training is Crucial for Improved Outcomes
Training ensures firefighters and EMS personnel can effectively use modern tools, improving efficiency, safety, and decision-making during emergencies. Without proper training, even advanced systems can be misused, increasing risks and reducing quality of response, patient care, coordination, and overall outcomes in high-pressure incidents.
4 Mobile Tech Features Strengthening Fire Response
Modern fire departments are rethinking response with mobile-first technology that puts critical information directly in the hands of crews anytime, anywhere. From real-time alerts and updates to smarter routing and on-the-go incident preparation, these tools help teams move faster, stay safer, and make smarter decisions when every second truly matters in the field.
3 Ways Inspections Software Improves Firefighting
Fire inspection software helps prevent emergencies by identifying hazards earlier, streamlining inspections, and building detailed pre-plans for safer responses. It also improves compliance tracking and strengthens fire safety education, helping communities stay informed, prepared, and more resilient over time.
What happens when real-life EMT experience shapes the tools first responders use every day? At Tyler Technologies, team members like Joel Mampilly bring frontline insight into building smarter, more intuitive Fire & EMS solutions — helping agencies respond faster, work more efficiently, and better support their communities.
