Tyler's VSO Excellence Awards
We appreciate every application we received for Tyler's Fourth Annual VSO Excellence Awards, where Tyler recognizes and celebrates those who show amazing dedication in their service to the Veteran community. Meet this year's winners below:
Awesome Organization
Durham County Veterans Services, NC
Durham County Veterans Services was honored with the Awesome Organization award for completely transforming its operations and delivering unprecedented efficiency to the community. By adopting Tyler Technologies’ Veterans’ Benefits software, the department cut claim processing times in half, reduced data entry errors by 92%, and boosted overall claim capacity by over 55%. From leveraging mobile technology in its roaming “Vets Van” to serve rural residents to utilizing data analytics to lobby state leaders for critical environmental exposure protections, Durham County exemplifies how a dedicated, technology-empowered team can turn administrative processes into meaningful peace of mind for local veterans and their families.
Exceptional Outreach
South Dakota Department of Veterans Affairs, SD
The South Dakota DVA earned the Exceptional Outreach award for its expansive, high-impact campaigns designed to bridge vast geographic distances and connect with veterans across the state. Through strategic multi-channel messaging, presence at major regional and tribal events, and deployed mobile benefit units powered by Tyler software, the department dramatically increased public visibility and engagement. Their proactive meet them where they are” philosophy has successfully connected thousands of rural, Native American, and isolated veterans with the earned healthcare, compensation, and support services they deserve.
Innovative Community Support
Waupaca County Veterans Service Office, WI
The Waupaca County Veterans Service Office was recognized with the Innovative Community Support award for its creative, cross-collaborative approach to meeting veterans where they live. Recognizing the unique challenges faced by rural and aging veteran populations, Waupaca County spearheaded novel community initiatives, including launching dynamic mobile outreach hubs, hosting educational benefit workshops in hard-to-reach townships, and establishing local peer-support networks. By combining VetraSpec's mobile capabilities with strong local partnerships, Waupaca County has built an accessible, community-wide support system that leaves no veteran behind.
All-Star Community Advocate
Amy Noel, Harnett Office of Veterans Services, NC
Amy Noel was named the All-Star Community Advocate for her relentless, compassionate dedication to fighting for veterans who need a champion. Renowned for treating every veteran's story with deep personal care, Noel routinely goes above and beyond standard office duties, spending countless hours sifting through complex military service records, identifying overlooked historical claim opportunities, and navigating bureaucratic obstacles. Her untiring advocacy, deep expertise, and steadfast refusal to give up on complex cases have resulted in life-changing benefit approvals and the restoration of financial security for vulnerable local veterans.
Software Superstar
Eric Moncibais, Pueblo County, CO
Eric Moncibais, Veteran Service Officer for Pueblo County, received the Software Superstar award for his exceptional technical leadership and rapid operational turnaround using VetraSpec. Stepping into a role burdened with a crushing three-month backlog, Moncibais built customized dashboard tracking and automated leadership reports to systematically process claims, completely eliminating the backlog within just 45 days. By mastering the platform and fully training his staff on software best practices, Moncibais not only transformed office operations but also expanded strategic outreach, driving a 58% increase in new veteran registrations across Pueblo County.