Optimize Response Strategies
With Live Video Sharing
Explore Tyler Technologies' collaboration with Carbyne.
Rich McQuade
Product Owner, Tyler Technologies
Rich McQuade has been the CAD product owner since he started with Tyler in 2017. Prior to joining Tyler, Rich worked for 27 years in two emergency communication centers in Washington. His career entailed positions from Call-taker/Dispatcher to Operations Coordinator for a PSAP that served 27 police and fire agencies.
Daphna Sorek
Senior Product Manager, Carbyne
Daphna Sorek uses her role as Senior Product manager to learn about the challenges in emergency communication centers, and incorporates helpful solutions into Carbyne’s video streaming portfolio. With her decade-long product management experience and emergency response knowledge, she helps telecommunicators enter the next generation of 911.
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How Can Video Impact a Call for Service?
Revolutionize How Community Members Connect to Help
What if, "tell me exactly what has happened" was followed up with, "Can you video call and show me?"
Call takers often know cues to look for during a service call but have to rely on information communicated verbally over the phone. To streamline help to the other end of the line, agencies have been empowering call takers and field responders with live video options so each call can be effectively prioritized and managed.
Tyler's integration of Emergency Communication as a Service (eCaaS), powered by Carbyne, streamlines video calling so that first responders have live, actionable data for more efficient and transparent operations.
Discover more about this industry-leading technology by viewing the on-demand webinar below.
If you'd like to learn more about the integration, fill out the form, and a Tyler representative will contact you.
Enhancing Call Taking With Live Video Flyer
View the details behind how video sharing works, how it looks, and telecommunicator expectations in this flyer.
View Flyer
CAD Innovations With Carbyne Podcast
In this episode of the Tyler Tech podcast, the CEO of Carbyne talks about ways to communicate with emergency services through text and video messaging.
Hear the Podcast
Enterprise CAD
Designed for single or multi-jurisdictional dispatching centers, Tyler's CAD solution provides instant access to mission-critical information for faster, safer responses.
Explore Enterprise CAD
Imagery in Incident Response
Embedded live video streams in CAD provide dispatchers with visual data, enabling them to make more informed decisions. Check out some facts and myths surrounding the new technology in this blog article.
View the Article
