Enterprise Public
Safety Specifications
Tyler Technologies' Enterprise Public Safety product requires Microsoft Windows Server 2019 or 2022 and SQL Server 2019 or 2022, including required User or Device Client Access Licenses (CALs) for applicable Microsoft products. If on-premises, servers must meet minimum hardware requirements provided by Tyler. Personal Computers must meet the minimum hardware requirements and Windows 10 64-bit and Windows 11 Professional are the supported operating systems.
Enterprise Public Safety product requires Microsoft Excel or Windows Search 4.0 for document searching functionality; Microsoft Word is required on the application server for report formatting.
Tyler recommends a 1 Gbps Ethernet network for the local area network. Wide area network requirements vary based on system configuration. The client is responsible for maintaining business class high-speed internet and providing enough bandwidth and throughput to support existing internet traffic and additional traffic generated by the Tyler deployment. Tyler will provide further consultation.
Tyler's GIS implementation services are to assist the Client in preparing the required GIS data for use with the Licensed Enterprise Public Safety Software. Depending upon the Licensed Software the Client at a minimum will be required to provide an accurate street centerline layer and the appropriate polygon layers needed for Unit Recommendations and Run Cards in an industry standard Esri file format (Personal Geodatabase, File Geodatabase, Shape Files). The client is responsible for having clearly defined boundaries for Police Beats, EMS Districts and Fire Quadrants. If necessary, Tyler will assist Client in creating the necessary polygon layers. Tyler is not responsible for the accuracy of, or any ongoing maintenance of the GIS data used within the Licensed Enterprise Public Safety Software. Client is responsible for maintaining GIS data using Esri ArcGIS Desktop/Pro software, pushing source GIS data updates to the Tyler software, any ongoing annual maintenance on third-party products and is advised to contact the third-party vendor to ensure understanding of and compliance with all maintenance requirements. All maintenance, training and ongoing support of this product will be contracted with and conducted by Esri. Maintenance for Esri's ArcGIS suite of products that are used for maintaining Client's GIS data will be contracted by Client separately with Esri.
Enterprise Virtual Message Switch (VMS) requires a Linux operating system with an active Standard Subscription Support Agreement. Virtual machine specifications must meet minimum requirements provided by Tyler. If the client has selected a cloud hosted deployment Tyler can deploy the Virtual Message Switch (VMS) in the cloud or on-premises. The location of the VMS is dependent on State requirements. If the State will not allow the VMS to be hosted in the cloud environment, then the VMS will be deployed on the client's existing secure State approved network on virtualized infrastructure provided by the client.
Enterprise Law Enforcement Field Mobile client software supports Apple iOS version 13.0 (or higher) and Android version 8.0 (or higher). Supported Android devices include Galaxy S8 or newer, Note 9 or newer, Galaxy Tab S4 or newer.
Enterprise Fire Field Mobile client software supports Apple iOS version 13.0 (or higher) and Android version 8.0 (or higher). Supported Android devices include Galaxy S8 or newer, Note 9 or newer, Galaxy Tab S4 or newer.
Disclaimer: The information above applies to the Enterprise Public Safety suite and is valid as of version 2024.1. Terms subject to change.
Enterprise Public Safety product requires Microsoft Excel or Windows Search 4.0 for document searching functionality; Microsoft Word is required on the application server for report formatting.
Tyler recommends a 1 Gbps Ethernet network for the local area network. Wide area network requirements vary based on system configuration. The client is responsible for maintaining business class high-speed internet and providing enough bandwidth and throughput to support existing internet traffic and additional traffic generated by the Tyler deployment. Tyler will provide further consultation.
Tyler's GIS implementation services are to assist the Client in preparing the required GIS data for use with the Licensed Enterprise Public Safety Software. Depending upon the Licensed Software the Client at a minimum will be required to provide an accurate street centerline layer and the appropriate polygon layers needed for Unit Recommendations and Run Cards in an industry standard Esri file format (Personal Geodatabase, File Geodatabase, Shape Files). The client is responsible for having clearly defined boundaries for Police Beats, EMS Districts and Fire Quadrants. If necessary, Tyler will assist Client in creating the necessary polygon layers. Tyler is not responsible for the accuracy of, or any ongoing maintenance of the GIS data used within the Licensed Enterprise Public Safety Software. Client is responsible for maintaining GIS data using Esri ArcGIS Desktop/Pro software, pushing source GIS data updates to the Tyler software, any ongoing annual maintenance on third-party products and is advised to contact the third-party vendor to ensure understanding of and compliance with all maintenance requirements. All maintenance, training and ongoing support of this product will be contracted with and conducted by Esri. Maintenance for Esri's ArcGIS suite of products that are used for maintaining Client's GIS data will be contracted by Client separately with Esri.
Enterprise Virtual Message Switch (VMS) requires a Linux operating system with an active Standard Subscription Support Agreement. Virtual machine specifications must meet minimum requirements provided by Tyler. If the client has selected a cloud hosted deployment Tyler can deploy the Virtual Message Switch (VMS) in the cloud or on-premises. The location of the VMS is dependent on State requirements. If the State will not allow the VMS to be hosted in the cloud environment, then the VMS will be deployed on the client's existing secure State approved network on virtualized infrastructure provided by the client.
Enterprise Law Enforcement Field Mobile client software supports Apple iOS version 13.0 (or higher) and Android version 8.0 (or higher). Supported Android devices include Galaxy S8 or newer, Note 9 or newer, Galaxy Tab S4 or newer.
Enterprise Fire Field Mobile client software supports Apple iOS version 13.0 (or higher) and Android version 8.0 (or higher). Supported Android devices include Galaxy S8 or newer, Note 9 or newer, Galaxy Tab S4 or newer.
Disclaimer: The information above applies to the Enterprise Public Safety suite and is valid as of version 2024.1. Terms subject to change.
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Tyler's Public Safety Team E: [email protected] |
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